The Change Shop Blog

[Thought Leadership to Lead and Manage Change ]

From time-to-time even the best change leaders can use tips and tricks to help you and your team to think differently about workplace change. TCS Blog is designed to provide insights to spark ideas that can mean the difference between leading change or just slogging through.

2018-12-02 15:49:25    Robert E. Smith, PhD, Founder, The Change Shop

How to Improve Organizational Change Leadership - 3 Steps to Success

Leaders often lament the fact that change resistance keeps their organizations stuck in the past slowing down much-needed changes. This intransigence may be due to a skill or competency gap, an attitude or cultural gap, or some combination. makes it difficult for people or teams to move to a new way of doing things. Our research shows that leaders often factor

2018-11-08 11:05:22    Robert E. Smith, PhD, Founder, The Change Shop

What the Transition to ‘Open Offices’ Reveals about People’s Reactions to Change

I was reading a great article on people’s reactions to open office plans. It cau

2018-11-06 07:56:56    Robert E. Smith, PhD, Founder, The Change Shop

Hiring Change Management Consultants vs. D-I-Y Organizational Change

The conversation about organizational change management has begun to shift—it’s no longer a “fad” but an ongoing movement that organizations large and small are adopting. This has led CEOs and Human Resource leaders to question whether to look externally to have a consultancy help them with their workplace change initiatives or find peo

2018-08-09 08:12:46    Robert E. Smith, PhD, Founder, The Change Shop

3 Annyoing (but common) Reasons People Resist Change

One of the things change agents try to avoid like the plague are change failures. Not only are failed change initiatives bad for the organization you might be working in or consulting for, its simply not great reputation-wise to have change failures in your wake. No matter what, trying and failing to l

2017-03-16 23:52:58    Robert E. Smith, PhD, Founder, The Change Shop

The Change [Middle] Manager's Dilemma

I used to be a lot like you. When I was working as a full-time change management consultant for the world’s largest management consulting firm, I was the quintessential middle manager. By day, I was providing expert consulting advice to global leaders who’s organizations were undergoing massive and complex transformations yet I also dealt with the typical admin

2017-03-16 23:46:46    Robert E. Smith, PhD, Founder, The Change Shop

Challenger vs Defender Leadership Roles when Leading Organizational Change


Successful transformational change often begins (and ends) with effective change leadership. Organizations that select the right person or team to lead their change efforts will reap the rewards in terms of higher levels of change commitment and less employee resistanc

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